Earning Miles
Miles in the air are earned according to the fare you pay, the class of service of your purchased ticket, and the distance flown.
| THAI | Actual Miles | Star Alliance and Partner Airlines |
|---|---|---|
| Economy Class | 100 % | Economy Class |
| Premium Economy Class | 110 % | N/A |
| Royal Silk Class | 125 % | Business Class |
| Royal First Class | 150 % | First Class |
*On THAI flights of less than 500 miles you earn a minimum 500 miles
Starting from July 1st 2008 no miles can be earned in booking classes G/ V/ W on international THAI flights.
Mileage Purchase
If your account does not contain sufficient mileage for the Award you intend to request, up to a maximum of 30 000 miles per award can be purchased. Simply contact Thai Airways office and request the amount of miles you wish to purchase, with payment by credit card or cash. 3 working days required for purchase miles to be credited to accounts.
Mileage Credit:
There are many reservations system in use, and your travel agent can always include you ROP membership number in your booking.
When booking on-line directly, be sure to include your membership number At ticketing, or when reviewing an on-line booking confirmation, check that your name is exactly the same as on you membership card.
At check-in, present you r card and check that your name and membership number correctly appears on your boarding pass.
Mileage claims
Errors do occur and if mileage is not automatically credited, documents are required. All mileage claims must be submitted within 6 months of the activity date.
Flight claims on THAI and Star Alliance or Partner airlines must include:
— original boarding passes;
— ticket or e-ticket copy;
— passport copy.
Faxed, scanned or copies of boarding passes can not be processed for mileage credit.
Allow 4-6 weeks for all claims to be processed and credited to your account.
